Frequently asked questions
Quick answers
How does Office Hours work?
Office Hours is a knowledge-sharing platform that connects clients with experts in specific expertise areas. Clients search for and book 30 to 60-minute calls with experts who have the expertise and perspectives they need. Scheduling, compliance, and payment are all managed on the platform. Calls can be joined via videoconference or via phone.
Who are Office Hours' clients?
At this stage, we are primarily focused on clients in the healthcare and technology sectors. Our clients include VC and PE investors, founders, product managers, and operators from startups and Fortune 500 companies, who all share one thing in common - the need for expert perspective to inform strategic decision-making.
Who are Office Hours' experts?
Office Hours experts are industry and healthcare professionals who have deep expertise across a range of subject areas, roles, and technologies. This includes key decision makers evaluating and purchasing software for their companies, prescribing physicians and key opinion leaders in the healthcare space, and experts across industries like cybersecurity, cryptocurrency, logistics, and design.
How it works
Do I have to pay to join?
There are no fees to join our platform and you only pay per completed consultation. Simply add a credit card, and we'll bill you after calls are successfully finished.
For institutional investors and consulting firms, we do offer a Pro plan that includes a broader suite of compliance, invoicing, and team collaboration features.
Contact us to learn more.
How do I learn more?
Please reach out to our team to learn more and/or click the “Sign up” button on our homepage.
How do I log in?
If you are already an expert with Office Hours, please click the “Log in” button from our homepage.
Consultations
Who can I book on Office Hours?
Currently, our focus is technology and healthcare, but we have experts from all walks of professional life. From tech founders and C-level decision-makers, to healthcare KOLs, physicians, or cryptocurrency experts, we have a vast array of top experts with varied domain expertise. We are hyper-focused on the quality of expert network.
How do calls work?
Find an expert you'd like to book, select 30 or 60-minute duration, and include a note in your booking request. Once the request has been accepted, we'll send an automated calendar invite, and our 24/7 customer support team will ensure the call goes off without a hitch. You can join calls either on our platform via secure videoconference, or by dialing in via phone.
What if you don't have the experts I need?
Our dedicated customer success team is always available to recruit experts on your behalf. Simply start a new project within our platform, or contact our team with the details of your request, and we'll do our best to present experts within 24-48 hours. We charge a flat rate per consultation for this service.
What if I get on a call and it's not the right fit?
If you hop on a call and realize that it isn't the right fit, you can politely inform the expert and end the call. Our grace period is ten minutes to determine whether a call is suited to your needs - we ask you to use your best discretion.
Pricing
How much will it cost?
Every expert sets their own rate, and Office Hours charges an additional platform fee. We also offer custom recruiting services, which are billed at a flat rate.
Late cancellation and rescheduling fees may also apply, subject to our cancellation policy.
How do payments work?
You can pay by adding a credit card to your Office Hours profile. If your company prefers to be invoiced, explore becoming a Pro client to access monthly or rolling invoicing preferences. To learn more, please contact us here.
Privacy
Are my calls recorded?
Call recordings and transcripts are available to Office Hours Pro clients, but only created at the client’s direction. If you do not opt-in to call recordings and transcriptions, none will be created. If you do opt-in to call recordings and transcriptions, they will be created and stored in your proprietary transcript library within your Pro account.
Office Hours operates in full compliance with all relevant privacy laws and regulations.
Compliance
What is Material Non-Public Information (”MNPI”)?
Material Non-public Information (“MNPI”) can be defined as information which:
- relates to a specific publicly-traded security;
- is not known to the public; and
- a reasonable investor would likely consider important in making an investment decision.
Please read our MNPI agreement for more (experts are subject to this agreement upon joining the platform).
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