Frequently asked questions

Quick answers

How does Office Hours work?

Office Hours is a knowledge-sharing platform that connects clients with experts in specific expertise areas. Clients search for and book 30 to 60-minute calls with experts who have the expertise and perspectives they need. Scheduling, compliance, and payment are all managed on the platform. Calls can be joined via videoconference or via phone.

Who are Office Hours' clients?

At this stage, we are primarily focused on clients in the healthcare and technology sectors. Our clients include VC and PE investors, founders, product managers, and operators from startups and Fortune 500 companies, who all share one thing in common - the need for expert perspective to inform strategic decision-making.

Who are Office Hours' experts?

Office Hours experts are industry and healthcare professionals who have deep expertise across a range of subject areas, roles, and technologies. This includes key decision makers evaluating and purchasing software for their companies, prescribing physicians and key opinion leaders in the healthcare space, and experts across industries like cybersecurity, cryptocurrency, logistics, and design.

How is Office Hours different from other expert networks?

Office Hours is a self-service platform that enables clients and experts to focus on their conversations instead of on logistics.

Our expert profiles are structured to highlight what professionals know beyond their job titles. Our marketplace model lowers the per-consultation cost for clients while allowing experts to get paid what they are worth, and realize the market value of their expertise.

We support videoconferencing within our app, along with optional add-on features like incognito mode, transcriptions, and compliance attestations (Pro customers only).

How does Office Hours address legal and compliance?

Office Hours Technologies operates under a robust compliance framework, and has a series of software features designed to ensure all of our clients and experts are engaging in a safe and compliant way. This includes robust Terms of Service, strict rules around confidentiality, and prohibition of the sharing of material nonpublic information.

We also offer add-on features for our clients including custom compliance attestations and enhanced expert compliance training. Clients can also conduct phone calls “incognito” for particularly sensitive conversations.

If you have any questions about our compliance framework process, please contact our team.